Website Design & Management Agreement

• Provider / Imperidome: The agency providing website design, development, and management services.
• Client: The individual or entity purchasing services under this Agreement.
• Build Fee: The one-time flat-rate payment for completion of the Build.
• Monthly Plan: The recurring monthly service that keeps the Client's website live, secure, and managed.
• Scope Creep: Any request for features, pages, or functionality not included in the selected Tier.
• Code Handoff: The optional service of exporting website files so the Client can redeploy elsewhere.

2.1 Scope Defined by Intake Form: The scope of the Build is defined exclusively by the Client's selected Tier and completed Intake Questionnaire.

2.4 Scope Changes: Feature requests falling outside the selected Tier constitute Scope Creep and will be quoted separately.

2.6 Content Responsibility: The Client is solely responsible for providing all written content and images.

3.1 Build Fee: Payable in two installments: 50% Deposit at signing, 50% Final Payment on the day of Go-Live.

3.2 Monthly Plan Fee: A recurring subscription charge beginning on Go-Live.

3.8 Disputed Charges: Initiating a credit card chargeback without contacting the Provider constitutes a breach of Agreement.

4.3 Revision Rounds: Speedy Site (1), Tier 1 (2), Tier 2-4A (3), Tier 4B-5 (5). Additional rounds billed at $75/hr.

4.4 What Constitutes a Revision: Specific, contained changes to existing design or content. Not structural rebuilds.

Upon receipt of full Build Fee, the Client owns the website design, layout, and custom-written content. Provider retains the right to use the completed website as a portfolio example unless confidentiality is requested in writing.

The Build Fee covers creating the website. The Monthly Plan covers keeping it live on our managed infrastructure.

• Day 1: Automatic Stripe retry. Client notified.
• Day 7: Formal non-payment notice. 48 hours to resolve.
• Day 9: Website is unpublished and suspended.
• Day 30: Website archived.

8.1 Monthly Plan: Cancel anytime with 30 days written notice. Site remains live through the final paid period.

8.3 Mid-Build Cancellation: If canceled before Go-Live, the deposit is forfeited. If 75%+ complete, the full Build Fee is owed.

8.4 Client Abandonment: If the Client fails to respond for 60 consecutive days, the project is considered abandoned and closed with no refund.

Imperidome believes in fair agency relationships. If a Client wishes to leave and take their website elsewhere, the Code Handoff process ensures a clean exit.

Code Handoff Service ($300-$500): Includes a CSV export of all database records, a ZIP file of all media, and the release of the custom domain name. The Provider's proprietary platform code and backend systems remain the property of Imperidome and are not exported.

11.1 Provider Warranty: Provider warrants that all work will be completed in a professional manner consistent with industry standards.

11.2 No Guarantee of Results: Provider makes no guarantees regarding specific traffic, conversion rates, or revenue outcomes from the completed website.

11.3 Third-Party Services: Provider makes no warranties regarding third-party services (Stripe, Google, etc.) integrated into the website.

12.1 Cap on Liability: Provider's total liability under this Agreement shall not exceed the total fees paid by the Client in the 12 months preceding the claim.

12.2 Excluded Damages: Neither party shall be liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption.

12.3 Force Majeure: Provider shall not be liable for delays or failures caused by circumstances beyond its reasonable control.